Emergency plumber in Austin, any hour of the day
Burst pipe, sewer backup or a water heater flooding the garage? Call (512) 555-0147. A real person answers, tells you the call-out price, and sends the nearest plumber.
Do this while we’re on the way
- Shut off the main water valve. In most Austin homes it sits in a box near the curb by the meter, or on the outside wall where the line enters the house. Turn it clockwise until it stops.
- Turn off the water heater. On a gas heater, set the control to “pilot”. On an electric heater, switch off its breaker in the panel.
- Open a low faucet. An outside hose bib or a ground-floor tub lets the remaining water drain out of the pipes instead of through your ceiling.
- Move what you can and take photos. Lift rugs, electronics and boxes off wet floors. Photos help with an insurance claim later.
- If sewage is backing up, stop using water. No flushing, showers, dishwasher or laundry until the main line is cleared.
What counts as an emergency
Call the 24/7 line for anything that is causing damage now or makes the home unsafe or unusable:
- A burst or split pipe, or water coming through a ceiling or wall
- Sewage backing up into a tub, shower or floor drain
- A leaking water heater or one with a smell of gas nearby (leave the house and call the gas company first)
- No water at all in the house
- A toilet that won’t stop overflowing when it is the only one you have
A dripping faucet or a slow bathroom sink can usually wait for a regular visit, which costs less. If you’re not sure, call anyway; we’ll tell you honestly.
How emergency visits are priced
Night, weekend and holiday visits have a call-out charge, which the dispatcher tells you on the phone before anyone drives over. Once the plumber has found the problem, you get a written price for the repair. If you only want the water stopped tonight and the full repair done on a weekday at regular rates, that’s fine with us.
Frozen and burst pipes
When a hard freeze is forecast, let indoor faucets on outside walls drip, open the cabinet doors under sinks and cover hose bibs. If a pipe has already frozen, don’t heat it with a flame. Shut off the water and call us, because a frozen pipe often splits as it thaws.